Terms & Conditions

Effective for all transactions on www.bristol-banners.co.uk

Welcome to Bristol Banners. By placing an order with us, you agree to the terms outlined below. Please read them carefully.

1. Accepted File Formats

To ensure smooth processing and optimal results, we accept artwork in the following formats:

PDF, PSD, AI, PNG, EPS, CDR, TIFF, and JPEG

Files should be at a minimum resolution of 300 DPI for clarity.
Include a 2-inch bleed on all sides to avoid unintended cropping during finishing.

2. Artwork & Proofing Process

Once you submit your artwork:

Our team will review your file and prepare it for printing.
Please be aware: Pantone colours aren’t supported. All artwork converts to CMYK, which may cause slight shade variations.
We’ll send a digital proof for approval unless the file is already fit for printing.
Ensure you check spelling, layout, and colours before sign-off.
Written approval via email is necessary before production starts.
Approvals received after 1:00 PM might shift production to the following working day.

Minor colour variance (typically within 10–15%) can occur due to screen calibration and printing processes.

3. Product Standards & Finishing Notes

Our large-format prints are designed for viewing from 2 metres or more—they are not for close, photographic inspection.

Size tolerance: expect small variances of approximately 2–5 cm.
Banners under 10 feet in height are produced in one piece.
Larger banners may have professionally aligned joins to maintain design integrity.
A hemming fee applies to banners smaller than 60 sq. ft.

4. Shipping & Packaging Guidelines

Turnaround times begin after artwork approval (not payment).

Standard dispatch typically occurs within 5–6 working days.
Items exceeding 110 cm x 110 cm may be folded for delivery. Light creasing or slight discolouration from folding is not considered a defect.
If you prefer your banner sent rolled, select the “Rolled on Tube” option at checkout (additional charges may apply).
Delivery timeframes, including express options, are calculated at checkout.

5. Express Services

Priority production is available for urgent orders:

Same-day
24-hour
48-hour
72-hour service (subject to availability and artwork complexity)

Express jobs must be approved before 1:00 PM. Late approvals may incur a 50% express surcharge to meet the selected timeframe.

6. Returns & Refunds Policy

As our products are custom-made, returns are accepted only in the following cases:

Print defects
Incorrect size that does not match the approved specification
Missing finishing elements (e.g. eyelets or pole pockets)

What You Need to Do:

Report issues within 24 hours of receiving your order.
Email: support@bristol-banners.co.uk
Include your order number and photos taken from 2 metres away clearly showing the problem.

Important Notes:

Do not accept parcels with visibly damaged packaging—acceptance may void eligibility for transit-related claims.
If a return is approved, return shipping is your responsibility.
Delivery charges are non-refundable except where an error or defect is confirmed.
Claims made outside the 24-hour window or issues arising from customer-approved artwork (e.g. spelling) are not eligible.

7. Fraud Protection & Order Validation

All items are weighed and photographed prior to dispatch.

Submitting false refund or chargeback claims may result in legal action and recovery of associated costs. We take fraud seriously.

8. Intellectual Property & Usage Rights

All designs, layouts, and promotional visuals created by Bristol Banners remain our intellectual property.

With your permission, we may showcase finished products or designs for marketing on our website, social channels, or other platforms.

If a refund is issued after artwork approval, a 50% design fee may be retained to cover production time and studio costs.

9. Liability & Disputes

Our total liability is limited to the value of the goods in question. We are not liable for any indirect or consequential losses. Any disputes fall under the jurisdiction of courts in South West England.

10. Pricing & Validity

All prices listed on our website are in British Pounds and include VAT where applicable. Prices are subject to change without notice, but confirmed orders will not be affected.

11. Privacy & Communications

We respect your privacy. Our privacy policy outlines how we handle your data. By interacting with our site, you consent to receiving communications from us, including via phone and SMS, in accordance with your preferences.

12. Final Terms

These terms represent the entire agreement between Bristol Banners and the customer. Any prior agreements are superseded. If any provision is deemed unenforceable, all remaining terms shall remain in effect.